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Frequently Asked Questions
1. Do you offer FREE shipping?
Yes, we offer FREE standard shipping within the UK on orders over £25.
For orders below £25, a standard delivery fee will apply. Please check our Shipping Policy for full details.
2. Do you ship to PO Boxes?
Unfortunately, we do not ship to PO Boxes in the UK. Please provide a residential or business address at checkout.
3. Do you ship internationally?
Currently, this store focuses on customers within the UK. For international orders, please visit our global website eigshowbeauty.com.
4. What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.
Gift cards issued outside the UK may not always be compatible with our payment system.
5. Why is my coupon code not working?
Coupon codes may not apply to discounted EIGSHOW items, collaboration collections, or third-party products. Please also check the expiry date of your code.
6. I recently bought an item and now it’s on sale. Can I get the discounted price?
Unfortunately, orders placed before a promotion are not eligible for price adjustments. Prices and promotions are subject to change without notice.
7. My item arrived damaged. What should I do?
If your order arrives damaged or defective, please contact us within 30 days of delivery at info@eigshowuk.com with photos of the product and packaging. We will arrange a replacement or refund at no extra cost.
8. Can I cancel or change my order after placing it?
We start processing orders immediately, so we are unable to cancel or amend your order once it has been submitted. Please double-check your details before completing your purchase.
9. Do you offer free samples?
At the moment, we do not offer free samples with orders.